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Product Returns

At Bilibib we hope that you will be very happy with your purchases, if for any reason you are not or if the item arrives damaged we will be happy to refund you.

Distance selling regulations apply so you have 7 working days after receiving an item from Bilibib to request a refund and return it, in the same condition it was sent out.

A refund will be issued for the items on their safe return, we will not however make a refund for the outgoing postage unless the items are not as described or damaged, and the return postage cost is also your responsibility.

Faulty items must be reported immediately after receipt, and returned to us (if required) for claiming against the carrier if applicable. In this instance we will pay for the cost of the return, and of course we will send you a replacement item with our sincere apologies.

If the returning items are received back damaged to us (other than postal damage) then only a part refund will be issued, items not received back will not be refunded so a proof of posting certificate is recommended for your own benefit. We cannot be held responsible for returned goods being lost on- route back to our premises. Please retain your proof of postage when returning products.

In order to initiate a return, please email [email protected] stating:

  • Your name
  • Telephone
  • Order Number
  • Order Date
  • Product Name
  • Reason for Return:
    – Faulty, please supply details
    – Incorrect Bib sent
    – Order Error
    – Other, please supply details

We will then contact you with a return number and further instructions.